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T-Mobile Center Rules

You can maximize your enjoyment of the show and avoid any issues with T-Mobile Center security by following the rules below. If a specific event allows for items listed below, it will be noted in the show description. If you have any questions, you can contact T-Mobile Center at 816.949.7000.

Understanding the venue rules helps you avoid delays. T-Mobile Center enforces policies designed to maintain safety and enhance everyone’s enjoyment.

All guests must pass through metal detectors and submit to bag checks upon entry. Security personnel screen for prohibited items that could disrupt the event. Checking the specific event requirements before you leave home prevents disappointment at the door.

For example:

  • » You may not carry weapons of any kind, including firearms, knives, or pepper spray. 

  • » You cannot bring outside food or beverages into the arena (except for medical necessities, like baby formula). 

  • » You need special permission from event organizers for professional cameras with detachable lenses.

  • » Most events allow smartphones and point-and-shoot cameras. You should check your event’s policies for specific details.

  • » You face strict restrictions on recording devices, audio equipment, and video.

  • » The venue permits small purses and clutches that are 12″ by 6″ by 12″ or smaller. Anything larger may not be permitted for entry.

If they’re expecting a large crowd, the venue may enforce clear bag policies. 

Smoking and Vaping Regulations

T-Mobile Center prohibits smoking and vaping throughout the entire facility, including in restrooms and private suites. There are designated smoking areas outside the building near the Oak Street entrance at Section 105 and on the Konica Minolta Founders Club terrace.

Re-entry is not allowed during any T-Mobile Center event once your ticket has been scanned. The only exception is for guests escorting service animals to the animal relief area, who must notify the Guest Services Manager prior to exiting to ensure re-entry.

Parents and Children Ticketing

Family-friendly shows welcome young children, though evening concerts may restrict entry by age. Always verify age requirements when purchasing tickets to avoid issues at the door. Young children must remain with an accompanying adult.

General Conduct

You will want to stay within the bounds of T-Mobile Center’s guest conduct policies, including those that prohibit disrupting others’ enjoyment. For example, standing on chairs, obstructing views, using offensive language, and engaging in physical altercations may result in action by security personnel. Intoxicated guests who behave disruptively may face removal without ticket refunds.

Accessibility

In strict compliance with ADA requirements, service animals accompanying guests with disabilities are welcome. You must keep service animals leashed or harnessed at all times. Emotional support animals that do not qualify as service animals under ADA guidelines may face restrictions.

Accessibility Policy

The T-Mobile Center is proud to be as accessibility friendly as possible for major events venues. If you require these or any unlisted accommodations, you may contact the venue at 816.949.7000 with questions.

The accessibility accommodations include the following.

Wheelchair Escorts

T-Mobile Center provides complimentary wheelchair escorts for guests with special needs. Assistance is available at each entry point into the facility. Please note staff will not remain with you during the event, nor will guests be allowed to remain in the wheelchair for the duration of the event.

Wheelchair Storage

For guests who wish to transfer to a seat from their wheelchair, please visit Guest Services to store your wheelchair. A guest services representative will make arrangements to return the wheelchair at the conclusion of the event, or any other preferable time.

Service Animals/Guide Dogs

Trained or in-training service animals are allowed to enter T-Mobile Center. A guest whose service animal poses a threat to other guests and/or employees may be asked to escort the animal off the premises. Service animals must remain leashed or harnessed at all times. If you must exit the premises to the animal relief area, you must inform the Guest SErvices Manager before leaving to ensure re-entry. The animal relief area is located on the Oak Street side of the facility

Sign Interpreters

T-Mobile Center is able to provide sign language interpretation of events for guests who are hearing impaired. Requests for sign language interpreters must be received 14 days prior to the event and meet the approval of the performer/artist/event.

Assistive Listening Devices

T-Mobile Center is equipped with a “Listen” listening system. Receivers are available for all events and provided free of charge by presenting valid government-issued identification.

Code of Conduct

  • » Guests shall be respectful of all other guests, fans, participants, referees, entertainers, athletes, arena staff and arena property.

  • » Guests shall not willfully or maliciously disturb a guest/employee with a loud unreasonable noise and shall not interfere in other guests’ enjoyment of the event.

  • » Guests who drink alcoholic beverages shall do so in a responsible manner.

  • » Guests shall smoke only in designated exterior locations.

  • » Guests shall refrain from using offensive language, making obscene gestures, throwing objects, and possessing prohibited items.

  • » Guests shall never enter the playing area, the performance area or interfere with the event in any fashion.

  • » Guests shall comply with the direction and instructions of T-Mobile Center staff.

  • » Any other conduct deemed by T-Mobile Center to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property will be handled immediately by our staff.

  • » All T-Mobile Center guests are expected to maintain reasonable and appropriate behavior at all times. Guests who fail to comply with T-Mobile Center Code of Conduct & Courtesy are subject to ejection.

COVID-19 Related Policy

Kansas City has repealed the mask mandate. So as of Nov. 8, 2021, the venue no longer requires proof of COVID-19 vaccination. However, if the headlining artist for a show requires proof, then the venue will require proof to respect the artist’s wishes. Please be sure to check your event description to see if your upcoming show requires COVID-19 vaccination proof.

Please contact the T-Mobile Center office at 816.949.7000 for any questions relating to current COVID-19 related policy

Lost and Found Policy

If you find a lost item, please give it to event staff and they will take it to Lost and Found for you. If you lose an item during a show, you can check with event staff for assistance. Or you may call T-Mobile Center at 816.949.7000 to inquire about a lost item. Please be sure to leave a detailed description of your item and complete contact information.

The T-Mobile Center does not claim responsibility for any lost items.

Mask Policy

Please contact the T-Mobile Center office at 816.949.7000 for any questions relating to current mask related policy

Prohibited Items

Please be aware of the following rules for the T-Mobile Center.

  • » No large bags or backpacks

  • » No weapons or any item than can be used as a projectile or is deemed dangerous by venue management

  • » No firearms

  • » No bladed weapons

  • » No outside food or drinks

  • » No Alcohol of any kind

  • » No flashlights, glow sticks, laser pointers, hula-hoops

  • » No signs, banners, flags, etc.

  • » No audio/video recording

  • » No cameras with detachable lenses without approved pass

  • » No iPads, tablets, selfie sticks, Go Pro cameras

  • » Any other items deemed dangerous, unacceptable or inappropriate by security or venue management, or prohibited at artist request

Management reserves the right to prohibit items not listed above.

Refund Policy

All ticket sales are final and no refunds will be given. If an event is canceled or rescheduled you may call the venue at 816.949.7000 with any questions.

Ticket Policies:
Read the T-Mobile Center Tickets information page for rules and ticket policies of our recommended ticket marketplace.