Frequently Asked Questions

First-time visitors often wonder about T-Mobile Center’s policies, amenities, and logistics. Here are some common questions people ask before attending a Kansas City event.

What Time Do Doors Open at T-Mobile Center?

Typically, the doors at T-Mobile Center open 60 to 90 minutes before showtime. Specific opening times will vary by event.

Can I Bring a Bag Into T-Mobile Center?

Yes. You can bring small bags and purses into T-Mobile Center. However, the venue recommends limiting your bag size to 12″ by 6″ by 12″ and preparing for bag security screenings.

Is Outside Food Allowed at T-Mobile Center?

No. T-Mobile Center prohibits outside food and beverages except for medical necessities and baby formula. Guests can purchase refreshments from concession stands.

Where Can I Buy Merchandise at T-Mobile Center?

Event-specific merchandise stands will typically operate throughout T-Mobile Center near main concourses and entrances during your event.

Are Cameras Allowed at T-Mobile Center?

Most events at T-Mobile Center allow smartphones and small point-and-shoot cameras for personal use. Professional cameras with detachable lenses require special permission.

What Are the Age Restrictions at T-Mobile Center?

The T-Mobile Center event you attend will determine the age restrictions that apply. Some concerts or dramatic performances may require guests to be 18 or older.

Is T-Mobile Center Accessible for Guests With Disabilities?

Yes, T-Mobile Center fully complies with ADA requirements. Expect wheelchair-accessible seating across all price levels and elevators serving every floor.

Can I Leave and Re-Enter T-Mobile Center During Events?

No, T-Mobile Center does not permit re-entry during events. Once your ticket is screened, you cannot leave and re-enter.

What Payment Methods Do Concessions Accept at T-Mobile Center?

Concession stands and merchandise vendors at T-Mobile Center accept credit cards, debit cards, and mobile payments. Cashless operations are gaining popularity.

How Early Should I Arrive at T-Mobile Center?

You should arrive at T-Mobile Center around 60 to 90 minutes before your event’s start time. Allow sufficient buffers for parking, security screening, and finding your seat.

Where Is Accessible Parking Located Near T-Mobile Center?

Designated accessible parking spaces near T-Mobile Center exist in lots and garages close to arena entrances for guests with valid disability placards or plates.

What Items Are Prohibited at T-Mobile Center?

Prohibited items at T-Mobile Center include weapons, outside food and beverages, professional camera equipment, large bags, and recording devices. Check your event’s specific guidelines before you arrive at the arena for peace of mind.

How Much Does Parking Cost at T-Mobile Center?

The parking costs near T-Mobile Center vary significantly. Typically, you’ll pay more for spaces connected to the facility and less for downtown surface lots a few blocks away.

Does T-Mobile Center Have Wi-Fi Available?

Yes, T-Mobile Center provides complimentary Wi-Fi during each event for all guests to share photos, check event information, or stay connected during visits.

What Is the Seating Capacity at T-Mobile Center?

The seating capacity at T-Mobile Center varies depending on event configuration, ranging from approximately 17,000 for concerts to 20,000 for select sporting events, like boxing.

Are There Elevators at T-Mobile Center?

Elevators serve all seating levels at T-Mobile Center, providing access for guests with mobility challenges or anyone preferring to avoid stairs.

Can I Bring My Service Animal to T-Mobile Center?

Under ADA guidelines, service animals may accompany guests with disabilities to T-Mobile Center. Your service animal must remain leashed at all times.

What Food Options Are Available at T-Mobile Center?

T-Mobile Center features numerous concession stands offering traditional arena fare, including hot dogs, nachos, pizza, and burgers.

Is Smoking Allowed at T-Mobile Center?

No, smoking and vaping remain prohibited at T-Mobile Center. Designated smoking areas exist only outside the building.

Where Should Rideshare Pickups Happen at T-Mobile Center?

Rideshare pickups at T-Mobile Center occur at designated zones to manage traffic flow and ensure safe passenger exchanges. You can ask the friendly staff stationed throughout the arena to direct you to these pickup zones.